Returns & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, and accompanied by the receipt or proof of purchase.

To start a return, you can contact us at abiartgalerie@gmail.com. Please note that returns will need to be sent to the following address:

Abi Galerie
Chlupova 499/2
Brno 602 00
Czech Republic

If your return is accepted, you can send the product back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at abiartgalerie@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized products

• Perishable goods or products with expired shelf life

• Items that are not suitable for return due to health protection or hygiene reasons once opened or unsealed

• Items that have been inseparably mixed with other products after delivery

Unfortunately, we also cannot accept returns on sale items or gift cards.

If you have questions or concerns about your specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you currently have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at abiartgalerie@gmail.com.

Return Shipping

You are responsible for the cost and risk of returning the goods to us. We recommend using an insured and trackable shipping service, as we cannot be held responsible for items damaged or lost during return shipping.

Refunds cannot be issued without actual receipt of the returned goods or proof of return delivery.